Dates:
Technology-Enabled Service System Design: 25 May (7pm-10pm), 26 May (7pm-9.30pm), 27 May (9am-5.30pm), 29 May 2023 (7pm-9.30pm) | Online
Service Analytics and Process Mining: 8 Jun, 9 Jun 2023 | 9am-5.30pm | Classroom Learning
Digital Innovation Governance and Leadership: 22 Jun, 23 Jun 2023 | 9am-5.30pm | Classroom Learning
Duration: 5 Full Days and 3 Half Days
Course Objectives
This PC will equip learners with the following competencies:
- Take a service system perspective to analyse service process inefficiencies and design IT-enabled service innovations;
- Understand how business analytics can be applied to improve service delivery and apply data mining techniques to enhance service processes;
- Appreciate the strategic and operational issues involved in governing, implementing, and leading digital innovation initiatives.
Job Role Readiness
This PC will prepare learners in the following job roles to perform their responsibilities more effectively:
- Business Unit Heads,
- Senior and Middle Managers
- Executives
Who Should Attend
- Senior and Middle Management
- Business Professionals
Prerequisites
At least a polytechnic diploma.
Course Conveners
(Click their photos to view their short biographies)
Assoc Prof Oh Lih Bin
Assoc Prof Oh Lih Bin
Assoc Prof Oh Lih Bin is an Associate Professor and Deputy Head (Teaching and Degree Programmes) in the Department of Information Systems and Analytics, NUS School of Computing. Between 2008 and 2014, Dr Oh was Assistant/Associate Professor of Information Management at the School of Management, Xi’an Jiaotong University (XJTU) in Xi’an, China. He also served as the school’s Academic Director of International Affairs and Programs from 2011-2013. He has held visiting appointments at the MIT Sloan School of Management and the Michigan State University Broad College of Business.
Prior to pursuing an academic career, Dr Oh worked as a senior officer (infocomm sciences) in the Science and Engineering Research Council of the Agency for Science, Technology and Research (A*STAR). He also had adjunct lecturing experience in the off-campus programs of Monash University Gippsland School of Information Technology. He has taught courses in IT and service innovation, information systems leadership, e-commerce, and information ethics at the undergraduate, graduate, and MBA/EMBA levels. Dr Oh obtained his Ph.D. and M.Sc. in Information Systems and B.Sc. (First Class Honors) in Computer and Information Sciences from NUS.
Course Fees
Total Nett Programme Fee Payable, Including GST, after additional funding from the various funding schemes
Participants must fulfill at least 75% attendance and pass all assessment components to be eligible for SSG funding.
To enquire, email soc-ace@nus.edu.sg
To register, click Register
Course Codes:
Technology-Enabled Service System Design: TGS-2022014097 (Classroom Learning) / TGS-2022014098 (Synchronous e-learning)
Service Analytics and Process Mining: TGS-2022014099 (Classroom Learning) / TGS-2022014100 (Synchronous e-learning)
Digital Innovation Governance and Leadership: TGS-2022014101 (Classroom Learning) / TGS-202201410 (Synchronous e-learning)
For members of public and NUS Alumnus (without R&G Voucher), please follow the steps below:
Select Short Course / Modular Course -> Apply for Myself -> Browse Academic Modules / Short Courses-> Module/Course Category -> Short Courses -> Browse Courses-> Advanced Computing for Exe (Faculty/Department / Unit)
Please download the user guide for NUS Online Application Portal after you click ‘Apply for Myself’ if you need assistance.