Professional Certificate in Technology-Enabled Service Innovation and Digital Innovation Leadership


Technology-Enabled Service System Design: 25 May (7pm-10pm), 26 May (7pm-9.30pm), 27 May (9am-5.30pm), 29 May 2023 (7pm-9.30pm) | Online

Service Analytics and Process Mining: 8 Jun, 9 Jun 2023 | 9am-5.30pm | Classroom Learning

Digital Innovation Governance and Leadership: 22 Jun, 23 Jun 2023 | 9am-5.30pm | Classroom Learning

Duration: 5 Full Days and 3 Half Days

Course Objectives

This PC will equip learners with the following competencies:

    • Take a service system perspective to analyse service process inefficiencies and design IT-enabled service innovations;
    • Understand how business analytics can be applied to improve service delivery and apply data mining techniques to enhance service processes;
    • Appreciate the strategic and operational issues involved in governing, implementing, and leading digital innovation initiatives.

    Job Role Readiness

    This PC will prepare learners in the following job roles to perform their responsibilities more effectively:

    • Business Unit Heads,
    • Senior and Middle Managers
    • Executives

    Who Should Attend

    • Senior and Middle Management
    • Business Professionals


    At least a polytechnic diploma.

    Course Conveners

    (Click their photos to view their short biographies)

    ccccc Oh Lih Bin

    Assoc Prof Oh Lih BinAssoc Prof Oh Lih Bin

    Course Fees

    Singapore Citizens
    39 years old or younger
    40 years old or older
    Singapore PRs
    Enhanced Training Support for SMEs
    International Participants

    Total Nett Programme Fee Payable, Including GST, after additional funding from the various funding schemes

    Participants must fulfill at least 75% attendance and pass all assessment components to be eligible for SSG funding.

    To enquire, email

    To register, click Register

    Course Codes:
    Technology-Enabled Service System Design: TGS-2022014097 (Classroom Learning) / TGS-2022014098 (Synchronous e-learning)
    Service Analytics and Process Mining: TGS-2022014099 (Classroom Learning) / TGS-2022014100 (Synchronous e-learning)
    Digital Innovation Governance and Leadership: TGS-2022014101 (Classroom Learning) / TGS-202201410 (Synchronous e-learning)

    For members of public and NUS Alumnus (without R&G Voucher), please follow the steps below:

    Select Short Course / Modular Course -> Apply for Myself -> Browse Academic Modules / Short Courses-> Module/Course Category -> Short Courses -> Browse Courses-> Advanced Computing for Exe (Faculty/Department / Unit)

    Please download the user guide for NUS Online Application Portal after you click ‘Apply for Myself’ if you need assistance.