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Professional Certificate

Professional Certificate in Technology-Enabled Service Innovation and Digital Innovation Leadership

Programme Structure


Programme NameProgramme ScheduleMode of DeliveryProgramme Code
Technology-Enabled Service System DesignTo be advisedClassroom Learning TGS-2022014097
 To be advisedSynchronous e-LearningTGS-2022014098
Service Analytics and Process MiningTo be advised Classroom LearningTGS-2022014099
 To be advisedSynchronous e-LearningTGS-2022014100
Digital Innovation Governance and LeadershipTo be advised Classroom LearningTGS-2022014101
 To be advisedSynchronous e-LearningTGS-2022014102
Duration 6 days

Programme Overview

Technology can enable organisations to create innovative and personalised services that cater to customers’ evolving needs and preferences. By taking a systemic perspective to examine their service delivery processes, organisations can better leverage technologies such as AI, data analytics, and digital platforms to deliver seamless customer experiences. More importantly, organisations need to make the right investment choices to design technology-enabled service processes that can achieve the optimal balance between humans and technology. Moreover, it is equally imperative to foster an innovation mindset in the organisation and ensure that these digital innovation mechanisms are well managed.

Programme Objectives

This PC will equip learners with the following competencies:

  • Take a service system perspective to analyse service process inefficiencies and design IT-enabled service innovations;
  • Understand how business analytics can be applied to improve service delivery and apply data mining techniques to enhance service processes;
  • Appreciate the strategic and operational issues involved in governing, implementing, and leading digital innovation initiatives.

Job Role Readiness

This PC will prepare learners in the following job roles to perform their responsibilities more effectively:

  • Business Unit Heads
  • Senior and Middle Managers
  • Executives

Who Should Attend

Business Unit Heads, Senior and Middle Managers, Executives

Prerequisites

At least a polytechnic diploma

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This programme is part of

  • Advanced Professional Certificate in Digital Innovation

    • Instructors


    A/Prof Oh Lih Bin

    A/Prof Oh Lih Bin

    A/Prof Oh Lih Bin is an Associate Professor and Deputy Head (Teaching and Degree Programmes) in the Department of Information Systems and Analytics, NUS School of Computing. Between 2008 and 2014, Dr Oh was Assistant/Associate Professor of Information Management at the School of Management, Xi’an Jiaotong University (XJTU) in Xi’an, China. He also served as the school’s Academic Director of International Affairs and Programs from 2011-2013. He has held visiting appointments at the MIT Sloan School of Management and the Michigan State University Broad College of Business. Prior to pursuing an academic career, Dr Oh worked as a senior officer (infocomm sciences) in the Science and Engineering Research Council of the Agency for Science, Technology and Research (A*STAR). He also had adjunct lecturing experience in the off-campus programs of Monash University Gippsland School of Information Technology. He has taught courses in IT and service innovation, information systems leadership, e-commerce, and information ethics at the undergraduate, graduate, and MBA/EMBA levels. Dr Oh obtained his Ph.D. and M.Sc. in Information Systems and B.Sc. (First Class Honors) in Computer and Information Sciences from NUS.

    Programme Fees


    Singapore Citizens Singapore PRs Enhanced Training Support for SMEs International Participants
    39 years old or younger 40 years old or older
    S$1,929.30 S$749.30 S$1,929.30 S$749.30 S$6,431.00
    1. Total Nett Programme Fee Payable, Including GST, after additional funding from the various funding schemes
    2. Participants must fulfill at least 75% attendance and pass all assessment components for all short courses within a professional certificate in order to be eligible for SSG funding.
    3. GST shall apply at prevailing rates.

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    11 Research Link
    COM 3, #B1-07
    Singapore 119391
    Telephone: +65 6516 5523
    Email: soc-ace@nus.edu.sg

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