Client and IT Service Management

Short Course

Client and IT Service Management

Programme Schedule	Duration (days)	Mode of Delivery	Programme Code
To be advised	1.5	Classroom Learning	TGS-2022012747
To be advised	1.5	Synchronous e-Learning	TGS-2022012371

Course Overview

This 1.5-day instructor-led course is designed to enable participants to understand the functions and roles that help IT service management staff to deliver, manage and support client services and operations for customers. The course will make use of the industry framework and best practice for IT Service Management – namely ITIL 4® – for delivering IT-enabled client applications and infrastructure services. Participants will learn how to use ITIL 4® to leverage digital technologies to cocreate value with customers, drive business strategy and propel digital transformation.

Course Objectives

Upon completion of this course, participants would be able to:

Understand best practices for the delivery and management of client application services offered by ITIL 4®
Define broad requirements for client services and operations
Support the delivery of client services and operations
Manage service providers in providing client services and operations

Who Should Attend

IT professionals, developers, engineers, ASMs and PMs.

Prerequisites

The minimum entry requirement is a diploma.

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Types of Available Fundings

SkillsFuture Funding

SkillsFuture Credit

Enhanced Training Support

SFEC

Programme Fees

	Singapore Citizens		Singapore PRs	Enhanced Training Support for SMEs	International Participants
	39 years old or younger	40 years old or older	Singapore PRs	Enhanced Training Support for SMEs	International Participants
Full Programme Fee	S$1,275.00	S$1,275.00	S$1,275.00	S$1,275.00	S$1,275.00
Less: SSG Grant Amount	S$892.50	S$892.50	S$892.50	S$892.50	-
Nett Programme Fee	S$382.50	S$382.50	S$382.50	S$382.50	S$1,275.00
9% GST on Nett Programme Fee	S$34.43	S$34.43	S$34.43	S$34.43	S$114.75
Total Nett Programme Fee Payable, Including GST	S$416.93	S$416.93	S$416.93	S$416.93	S$1,389.75
Less Additional Funding	-	S$255.00	-	S$255.00	-
Total Nett Programme Fee Payable, Including GST, after additional funding from the various funding schemes	S$416.93	S$161.93	S$416.93	S$161.93	S$1,389.75

Total Nett Programme Fee Payable, including GST, after additional funding from various funding schemes.
Participants must fulfill at least 75% attendance and pass all assessment components to be eligible for SSG funding.
The applicable funding is for Singaporeans and Singapore PRs. This is subject to change and in accordance with SSG funding guidelines as of course commencement.

NUS Computing, Advanced Computing for Executives (ACE)