Digital Transformation – Enablers, Talent and Leadership

Dates: 27 Feb, 28 Feb, 29 Feb 2024 | 9am – 5.30pm | Classroom Learning

Duration: 3 Days

Course Overview

One of the reasons for the high transformation failures of 70-92% is the absence of a holistic and structured approach in planning and execution. Leaders often rush into their transformation initiatives by going technology-first.

Digital isn’t a driver of change, it’s an enabler. Too often, there is an outsized focus on technology or digital at the expense of other key factors of change, like customer pain points, how to scale or become profitable, leveraging new ways of working, people, processes, and many more. Thus, to succeed in business transformation, you need a holistic approach that focuses on 4 dimensions – customers, business, capabilities and people & leadership, and how these key dimensions interact with each other. Organisations that adopt this new approach, achieve better and more successful outcomes. That’s why adopting a different approach to digital transformation is crucial for your success. This course leverages systems thinking to resolve the interactions and circular loops among the four dimensions.

This course covers the capabilities and people and leadership dimensions. The capabilities dimension consists of the following elements – design, methodology, data, information technology, ecosystems and new disciplines, whilst the people and leadership dimension cover the following elements – mission values (otherwise known as your transformation narrative), leadership, talent gap and structure. The outcome of the course allows the participant to understand how to construct these elements to ensure the transformation is feasible. This course highlights the role of enablers like design, methodology, data and information management, technology management adoption and innovation and creating ecosystems, and how to orchestrate these enablers for customer experience management, and product design and development.

Course Objectives

At the end of the course, participants will be able to:

• Understand how to design the simplest solution to fix the problem fully.
• Define design considerations and discuss their criticality to success and feasibility.
• Describe the key methodologies required to build a great software factory?
• Understand and appreciate the role of data, information and information technology (IT) management in transformation.
• Understand how technology adoption and innovation require trade-offs and prioritisation to ensure success
• Map and evaluate potential ecosystem constructs and evaluate any new disciplines needed.
• Define and describe a compelling narrative for your transformation
• Apply systems thinking applications to transformation and acquire the practical skills to lead your transformation.
• Utilising systems thinking applications to understand the interactions between enablers, talent, leadership and customer value and business model.
• Define and discuss the link between customer experience management and product design and development and enablers, talent and leadership.


  • At least 5 years experience in management and leadership positions
  • University degree in any discipline

Course Conveners

(Click photos to view biographies)

ddddd Dennis Khoo

Dr Dennis KhooDr Dennis Khoo

eeeee Choi Jungkiu

Mr Choi JungkiuMr Choi Jungkiu

Course Fees

Singapore Citizens
39 years old or younger
40 years old or older
Singapore PRs
Enhanced Training Support for SMEs
International Participants

Total Nett Programme Fee Payable, Including GST, after additional funding from the various funding schemes

Participants must fulfill at least 75% attendance and pass all assessment components to be eligible for SSG funding.

To enquire, email

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Course Code
TGS-2023035924 (Classroom Learning)

Course Fee Breakdown

Singapore Citizens

Singapore Citizens

39 years old or younger

Singapore Citizen

40 years old or older
Singapore PRs
Enhanced Training Support for SMEs
International Participants