Dates: 27 Feb, 28 Feb, 29 Feb 2024 | 9am – 5.30pm | Classroom Learning
Duration: 3 Days
One of the reasons for the high transformation failures of 70-92% is the absence of a holistic and structured approach in planning and execution. Leaders often rush into their transformation initiatives by going technology-first.
Digital isn’t a driver of change, it’s an enabler. Too often, there is an outsized focus on technology or digital at the expense of other key factors of change, like customer pain points, how to scale or become profitable, leveraging new ways of working, people, processes, and many more. Thus, to succeed in business transformation, you need a holistic approach that focuses on 4 dimensions – customers, business, capabilities and people & leadership, and how these key dimensions interact with each other. Organisations that adopt this new approach, achieve better and more successful outcomes. That’s why adopting a different approach to digital transformation is crucial for your success. This course leverages systems thinking to resolve the interactions and circular loops among the four dimensions.
This course covers the capabilities and people and leadership dimensions. The capabilities dimension consists of the following elements – design, methodology, data, information technology, ecosystems and new disciplines, whilst the people and leadership dimension cover the following elements – mission values (otherwise known as your transformation narrative), leadership, talent gap and structure. The outcome of the course allows the participant to understand how to construct these elements to ensure the transformation is feasible. This course highlights the role of enablers like design, methodology, data and information management, technology management adoption and innovation and creating ecosystems, and how to orchestrate these enablers for customer experience management, and product design and development.
At the end of the course, participants will be able to:
• Understand how to design the simplest solution to fix the problem fully.
• Define design considerations and discuss their criticality to success and feasibility.
• Describe the key methodologies required to build a great software factory?
• Understand and appreciate the role of data, information and information technology (IT) management in transformation.
• Understand how technology adoption and innovation require trade-offs and prioritisation to ensure success
• Map and evaluate potential ecosystem constructs and evaluate any new disciplines needed.
• Define and describe a compelling narrative for your transformation
• Apply systems thinking applications to transformation and acquire the practical skills to lead your transformation.
• Utilising systems thinking applications to understand the interactions between enablers, talent, leadership and customer value and business model.
• Define and discuss the link between customer experience management and product design and development and enablers, talent and leadership.
- At least 5 years experience in management and leadership positions
- University degree in any discipline
(Click photos to view biographies)
Dr Dennis Khoo
Dr Dennis Khoo is an accomplished digital business leader, author and speaker in innovation and leadership. Armed with dual experience in Information Technology and Banking, he has a unique advantage in developing and executing strategies for the transformation of businesses in a digital world.
Dennis is author of the bestselling book Driving Digital Transformation in which he describes his experience leading complex digital transformations and the playbook he created (“TaP”) to significantly raise the probability of success of complex digital transformations.
Dennis was a senior banker who had previously run billion dollar businesses as head of consumer banking for Standard Chartered Bank and UOB in Singapore. He was responsible for many of the innovations in the consumer banking industry in Singapore, such as e$aver, XtraSaver (Winner of Asian Banker Best Deposit Linked account in 2007), Retail Bonds, Step-up time deposit, Pay-Any-Card (Winner of Asian Banker Best Payment Product in 2011), 15% Dining Cashback everywhere, 2-day Mortgage Service Guarantee, UOB Income Builder, One Account and UOB Mighty App. Dennis has hands-on experience in every product area in consumer banking and was previously CEO-Designate in one of the consortiums bidding for the digital bank wholesale license in Singapore.
A digital bank pioneer in ASEAN, Dennis was global head of TMRW Digital Group (UOB’s Millennial digital bank), where he was responsible for the strategy, growth and delivery of the TMRW Digital Bank. The first TMRW Digital Bank went live in Thailand in 2019, and the second in Indonesia in 2020. TMRW won Global Finance Most Innovative Digital Bank in Asia Pacific in 2019. Dennis also led the joint venture initiatives into FinTech like Avatec.ai and VUI Pte Ltd as part of the ecosystem to support the growth of TMRW.
Dennis is a WABC (Worldwide Association of Business Coaches) Registered Corporate Coach, a certified Gallup Strengths coach, and accredited in Harrison Assessment Employee Development. Dennis has mentored and coached many successful executives in his long career.
Dennis received his Bachelor of Engineering (Electrical and Electronics Engineering) and MBA from the National University of Singapore. He also has a Master in Business Research and PhD from the University of Western Australia. He has attended the Digital Business Leaders Program (DBLP) in Columbia University, New York.
Mr Choi Jungkiu
Mr Choi Jungkiu is the Manager Director and Partner of the Boston Consulting Group. He is a member of the Financial Institutions practice at BCG specialising in strategy, transformation, business development/M&A/PMI, sales force productivity, and operations improvements. He leads marketing for the firm in Southeast Asia. Recently, Jungkiu has been focusing on digital banking/challenger bank build, coalition loyalty, bank tech/digital transformation, corporate governance/conglomerate strategy, and executive coaching/development.
He has built a number of digital banking channels and digital challenger banks as well as coalition loyalty programs in Korea, Indonesia, Vietnam, Singapore, and Southeast Asia; and has led numerous bank tech/digital transformations, and built conglomerate digital ecosystems across Greater China and Southeast Asia.
Prior to joining BCG, Jungkiu worked as Director of Corporate Strategy and Management Development at NURI Management; Head of Financial Institutions Practice Asia Pacific at Kearney; and Group Head of Strategy/Business Development/Reengineering at Standard Chartered Bank.
Jungkiu has a Bachelor of Arts in International Economics from Seoul National University and MBA in Finance from University of California, Berkeley, Walter A. Haas School of Business.
Total Nett Programme Fee Payable, Including GST, after additional funding from the various funding schemes
Participants must fulfill at least 75% attendance and pass all assessment components to be eligible for SSG funding.
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TGS-2023035924 (Classroom Learning)
Course Fee Breakdown
Singapore Citizens39 years old or younger
Singapore Citizen40 years old or older