Digital Transformation – A Holistic Approach

Date: 1 Mar 2024 | 9am – 6.30pm | Classroom Learning

Duration: 1 Day

Course Overview

A new and breakthrough approach – Professional Certificate in Leading Digital Transformation the holistic way is a unique combination of relevant theory and practical insights that differentiates it from other digital transformation programmes:
• Provides an umbrella method that unifies existing practices (e.g., Design Thinking, Agile 2, Business Model Canvas, etc.) into a holistic approach for C-suite Leaders.
• Creates a common language and culture that breaks down organisational silos. Focuses on “How you should transform” vs just Why and What.
• Avoids a lopsided technology and solution focus that plagues other programmes.

This course utilises the customer and business dimensions from Module 1 and the capabilities, people and leadership dimensions from Module 2, to achieve a holistic approach to digital transformation.

Participants will practice utilising a holistic approach encompassing the customer, business, capabilities and people & leadership capabilities and the 19 elements covered in modules 1 and 2 to iterate their business use case and receive hands-on and practical lessons in iterating their use cases. This course leverages systems thinking applications to create business insights and business opportunities development. It also teaches participants to appreciate how the interactions between elements and dimensions can affect change management and continuous improvement management. Not controlling these inter-dependencies and iterations is one of the leading causes of transformation failure in VUCA (Volatile, Uncertain, Complex and Ambiguous) situations.

Course Objectives

At the end of the course, participants will be able to:
• Differentiate between a holistic approach and why it is crucial for success in transformation
• Experience and utilise practical approaches to refine your desirability (customer dimension) and viability (business dimension) by leveraging systems thinking
• Understand how to put all the levers or elements together for your transformation and raise your probability of success.
• Practice the holistic approach and experience the complexity caused by interactions between dimensions and elements and why it is crucial to complex transformation success.
• Practice systems thinking.
• Practice mastering considerations and learning to manage circular interactions
• Understand and practice business opportunity development using a holistic approach that looks simultaneously at customers, business, capabilities and people and leadership that results in the creation of a strong and desirable customer value proposition, a viable business model, and a practical and feasible set of enablers, talent and leadership to aid the execution of the transformation.


  • At least 5 years experience in management and leadership positions
  • University degree in any discipline
  • Module 1: Digital Transformation – Customer Value and Business Model
  • Module 2: Digital Transformation – Enablers, Talent and Leadership

Course Conveners

(Click photos to view biographies)

ddddd Dennis Khoo

Dr Dennis KhooDr Dennis Khoo

eeeee Choi Jungkiu

Mr Choi JungkiuMr Choi Jungkiu

Course Fees

Singapore Citizens
39 years old or younger
40 years old or older
Singapore PRs
Enhanced Training Support for SMEs
International Participants

Total Nett Programme Fee Payable, Including GST, after additional funding from the various funding schemes

Participants must fulfill at least 75% attendance and pass all assessment components to be eligible for SSG funding.

To enquire, email

To register, click Register

Course Code
TGS-2023035935 (Classroom Learning)

Course Fee Breakdown

Singapore Citizens

Singapore Citizens

39 years old or younger

Singapore Citizen

40 years old or older
Singapore PRs
Enhanced Training Support for SMEs
International Participants