Optimizing Customers’ Experience with FinTech Strategy

Short Course

Optimizing Customers’ Experience with FinTech Strategy

Programme Schedule	Duration (days)	Mode of Delivery	Programme Code
25 Oct 2024 \| 9am - 5.30pm	1	Synchronous e-Learning	TGS-2020504951

Course Overview

Without customers, there is no business and certainly no business growth. Countless studies have proven that keeping your customers at the centre of what you do, enables you to do the right decisions for steering your company and enable scalable growth for the long term. In this course, you will learn how to apply Human-Centered Design methods to get to know what your customers really want, how to build a suitable FinTech Strategy, and how emerging technologies like Blockchain and Artificial Intelligence (AI) can help to achieve the desired outcome.

Course Objectives

At the end of the course, participants will be able to:
• Gain an understanding of the importance of Customer Experience (CX)
• Explore 6 Innovation Behaviours
• Learn about Human-Centered Design and its applications to shape CX
• Methods to fail quickly and learn fast
• How to build a FinTech Strategy
• How emerging technologies like Blockchain and Artificial Intelligence can improve CX

Who Should Attend

Anyone who is interested in the cross section of Customer Experience and FinTech; Everyone who is client facing; Everyone with an own business or who wants to set up a business.

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This programme is part of

Professional Certificate in Data-Driven Business Decisions and FinTech Strategies

Types of Available Fundings

SkillsFuture Credit

UTAP

PSEA

Enhanced Training Support

SFEC

Instructors

Dr Justin Chan

Programme Fees

	Singapore Citizens		Singapore PRs	Enhanced Training Support for SMEs	International Participants
	39 years old or younger	40 years old or older	Singapore PRs	Enhanced Training Support for SMEs	International Participants
Full Programme Fee	S$850.00	S$850.00	S$850.00	S$850.00	S$850.00
Less: SSG Grant Amount	S$595.00	S$595.00	S$595.00	S$595.00	-
Nett Programme Fee	S$255.00	S$255.00	S$255.00	S$255.00	S$850.00
9% GST on Nett Programme Fee	S$22.95	S$22.95	S$22.95	S$22.95	S$76.50
Total Nett Programme Fee Payable, Including GST	S$277.95	S$277.95	S$277.95	S$277.95	S$926.50
Less Additional Funding	-	S$170.00	-	S$170.00	-
Total Nett Programme Fee Payable, Including GST, after additional funding from the various funding schemes	S$277.95	S$107.95	S$277.95	S$107.95	S$926.50

Total Nett Programme Fee Payable, including GST, after additional funding from various funding schemes.
GST shall apply at prevailing rates.
Participants must fulfill at least 75% attendance and pass all assessment components to be eligible for SSG funding.
Singaporeans and Singapore PRs are eligible for up to 90% SkillsFuture Singapore (SSG) funding, subject to SSG funding guidelines.

Other Information

This course is eligible for Union Training Assistance Programme (UTAP). NTUC members can enjoy up to 50% funding (capped at $250 per year) under UTAP. NTUC members aged 40 and above can enjoy higher funding support up to $500 per individual each year, capped at 50% of unfunded course fees, for courses attended between 1 July 2020 to 31 December 2025. Please click here for more information.

Dr Justin Chan

Advanced Computing for Executives