Short Course

Client and IT Service Management

Course ScheduleDuration (days)Mode of DeliveryTGS Reference Number
To be advised1.5Classroom LearningTGS-2025056413
To be advised1.5Synchronous e-LearningTGS-2025056415

Course Overview

This 1.5-day instructor-led course is designed to enable participants to understand the functions and roles that help IT service management staff to deliver, manage and support client services and operations for customers. The course will make use of the industry framework and best practice for IT Service Management – namely ITIL 4® – for delivering IT-enabled client applications and infrastructure services. Participants will learn how to use ITIL 4® to leverage digital technologies to cocreate value with customers, drive business strategy and propel digital transformation.

Course Objectives

Upon completion of this course, participants would be able to:

  • Understand best practices for the delivery and management of client application services offered by ITIL 4®
  • Define broad requirements for client services and operations
  • Support the delivery of client services and operations
  • Manage service providers in providing client services and operations

Who Should Attend

IT professionals, developers, engineers, ASMs and PMs.

Prerequisites

The minimum entry requirement is a diploma.

Course Fees


Singapore Citizens Singapore PRs Enhanced Training Support for SMEs International Participants
39 years old
or younger
40 years old
or older
Full Course Fee S$1,275.00 S$1,275.00 S$1,275.00 S$1,275.00 S$1,275.00
9% GST on Nett Course Fee S$114.75 S$114.75 S$114.75 S$114.75 S$114.75
SSG Funding S$637.50 S$637.50 S$637.50 S$637.50 -
Additional Funding if Eligible under Various Schemes - S$255.00 - S$255.00 -
Total Nett Course Fee Payable, including GST S$752.25 S$497.25 S$752.25 S$497.25 S$1,389.75
  1. Total nett course fee payable, including GST, after additional funding from various funding schemes.
  2. Participants must fulfill at least 75% attendance and pass all assessment components to be eligible for SSG funding.
  3. The applicable funding is for Singaporeans and Singapore PRs. This is subject to change and in accordance with SSG funding guidelines as of course commencement.