Chatbot Development Begins With Me

Date: TBA

Duration: 1 Day

Master the tools to build a useful chatbot service on your website. Take customer service to the next level with this beginners chatbot course in Singapore.

Course Overview

Chatbots on the mobile phone or web site are becoming a popular method to interact and service an organisation’s customers. This 1-day programme will enable you to build a basic Chatbot with no programming requirement. It is designed for organisations wanting to build and launch a Chatbot service on their web or as a mobile service.

Learning Outcomes

At the end of the course, participants will be able to:

  • Understand the tools and landscape of the Bot ecosystem
  • Build a basic FAQ Bot for an organisation
  • Deploy the Bot into a website or integrate with a Bot channel such as Skype, Webchat or Slack
  • Handle technical queries the capabilities to build a useful and relevant Chatbot system.
  • Use an online and comprehensive Chatbot system to quickly develop and deploy a real conversation style FAQ Chatbot system at minimal costs.


  • Bots 101
    • Introduction
    • Understanding Types of Bots (Breakout)
    • Lab: Developing a Confirmation Bot
    • Exercise: Develop a Yelling Bot
  • Principles of Bot Design (Breakout)
  • Tools/Frameworks
  • Google Dialogflow
  • Lab: Dialogflow Walkthrough
  • Lab: Training and Testing Dialogflow
  • Dialogflow Deep Dive (Hands-on)
  • Overview
  • Key Concepts
  • Intents, Entities and Dialog Control
  • Making your Bot Available: Integrations
  • Lab: Dialogflow with Knowledge Connectors
  • Lab: Web Integration with Dialogflow
  • Lab: Telegram Integration with Dialogflow
  • Mini-Project: Build Your Own Intelligent Bot (For Application of Concepts)
  • Q & A



Note: It is COMPULSORY for participants to have a Google Account and Telegram Account set up, and with Google Assistant installed in their mobile phones in order to attend this course.

Who Should Attend

Software Engineers, Programmers, Business Analysts, Data Analysts, Frontline Staff, Customer Service Officers


Preferably with experience in Python and Google Cloud AI


(Click their photos to view their short biographies)

Mr Kumar SambhavMr Kumar Sambhav

Course Fees

Singapore Citizens
39 years old or younger
40 years old or older
Singapore PRs
Enhanced Training Support for SMEs
International Participants

Total Nett Programme Fee Payable, Including GST, after additional funding from the various funding schemes

Participants must fulfill at least 75% attendance and pass all assessment components to be eligible for SSG funding.

NTUC members enjoy 50% unfunded course fee support for up to S$250 each year (or up to S$500 for NTUC members aged 40 years old and above) when you sign up for courses supported under UTAP (Union Training Assistance Programme). Please visit e2i’s website to find out more.

To enquire, email

To register, click Register

Course Code:

TGS-2021002739 (Classroom Learning)
TGS-2020501972 (Synchronous e-Learning)

Select Short Course / Modular Course -> Apply for Myself -> Browse Academic Modules / Short Courses-> Module/Course Category -> Short Courses -> Browse Courses-> Strategic Tech Mgt Institute (Faculty/Department / Unit)

Please download the user guide for NUS Online Application Portal after you click ‘Apply for Myself’ if you need assistance.

Course Fee Breakdown

Singapore Citizens

Singapore Citizens

39 years old or younger

Singapore Citizen

40 years old or older
Singapore PRs
Enhanced Training Support for SMEs
International Participants

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