Business Framework Foundation and Design Thinking

Mr Chia Wai Kong

Mr Chia Wai Kong is the Director and Principal Consultant for Jakkolab Pte Ltd, a business consulting company that specialises in technology training and business process optimisation consulting. Wai Kong has 30+ years of experience in technology and business consulting, and system integration and project management with infocomms technology (ICT) multinational companies such as HP, Agilent, Ericsson, Lithium Technologies and Huawei. He has taken up various roles in these companies as Project Director, Chief Architect, Principal Solution Consultant, Practice Principal and Senior Business Consultant.

He has a truly global consulting experience, having managed project deliveries and done consulting projects on every continent except Antarctica. This included whole of Asia, Australasia, UK, Ireland, Germany, East Africa and South America, with delivery teams coming from SE Asia, China, Japan, Korea, France, Germany, Switzerland and USA.

Key projects include Digital Transformation of Hong Kong Telecoms Enterprise Business, launching Mobile Virtual Network Operator (MVNO) for Indonesian operator, Business Case development for fibre-to-the-home launch in Kenya, Business case for enterprise fibre project for Vodafone Germany, Smart Kingdom for Bahrain, Telecom Transformation for Dubai and Abu Dhabi, Project Director of multi-team consulting projects for Smart Communications and a Greenfield service provider in the Philippines, and Project Director for all-India subscriber registry rollout.

As part of HP and Ericsson, Wai Kong was responsible to enforce Consultant Skills Inventory and to build the Global Solution Repositories.

While in Huawei, he has conducted training and workshops in various telecom business processes and technologies related to the above projects. He was also a trainer of the Business Model Canvas (BMC) at Huawei University.

Wai Kong founded Jakkolab with the intent of transferring his extensive international consulting and project management experience to local and regional companies. He has delivered 5G and IOT training to corporations and undergraduates. He has also delivered Digital Transformation training to Myanmar Imperial University MBA class and coached a Myanmar team of undergraduates for the ICAEW Business Challenge 2019. He is an Associate Trainer for a Malaysia-based premium technology provider where he has three 5G courses listed. He is also providing consulting in Business Process Improvement to drive Digital Transformation for SMEs in Singapore and Myanmar.

Wai Kong is a Singapore Certified Management Consultant (SCMC) under Singapore Government’s Consultant Quality Initiative (CQI), under Singapore standards TR 43:2015 using guidelines from international standard ISO 20700.

He also has a Certificate in Digital Marketing from AVADO (jointly developed with Google) and is a Lithium-certified Online Community Manager, and also a Bachelor of Engineering in Electrical and Electronics Engineering from Nanyang Technological Institute/National University of Singapore in 1987.

Mr Jim Lim Shien Min

Mr Jim Lim Shien Min is the founder of 59stVentures, a socio-techno network focusing in leveraging expertise, experiences and connections of senior executives globally to contribute back to the society. He is currently also the healthcare sector lead for NCS tasked to build digital healthcare ecosystem and to expand NCS footprint regionally. Jim also sits in the board of startup companies in China, Taiwan, Singapore and India. Prior to this, he was CEO for Good Doctor Technology, a Joint-Venture between PingAn Good Doctor from China and Grab. He joined the company as first employee to setup the entire business in Indonesia and Singapore. Jim is currently also adjunct lecturer for NUS, SUSS, Huawei University and FinTech Academy.

Before Good Doctor, Jim was the Global Senior Director in Group Chief Transformation Office in Huawei Technologies and its Regional Chief Technology Officer for strategic digital transformation projects in APAC, focussing on digital transformation cross industries (e.g. Telco, Smart Nation/City, Retail, Healthcare, Logistics, Agriculture), domains (e.g. Cloud, IoT, Big Data, Mobile Money, Connectivity) and aspects (e.g. Business Modelling, Customer Journey, Design Thinking, Org. Change)

Prior to joining Huawei, Jim was the CBE (Client Business Executive) in Amdocs with full P&L responsibilities from sales, delivery and operations. Jim was with Amdocs for 9 years and was previously the Senior Director, Business Strategy and Sales Engineering in APAC, whom setup the regional delivery team; responsible for all accounts presales and strategic business development activities within Amdocs APAC. Jim was Techmahindra Presales and Delivery Group Head for APAC who set up its regional delivery centers and presales teams. Jim also established partnership with other vendors such as Huawei and Oracle while serving as Country Manager for Greater China. Prior to this role, Jim was Project and JV Manager and Senior Consultant in Accenture, with solid experiences in large-scale business transformation programs in SingTel, Telekom Malaysia and Starhub

With 20+ years of high tech and ICT industry experiences in Business, Customer & Project Management, Jim has proven track records in exceeding client/partners expectations and strong in providing business and strategic advice to complement the technicality of the initiatives and programs

Jim holds a MBA (Distinctions) from Manchester Business School (UK) and B. Eng (Hons) in Electrical and Electronics Engineering from Nanyang Technological University (Singapore). Jim is also a certified Project Management Professional (PMP) and a seasoned company spokesman for media and analysts. Jim is currently the Vice President for Cloud Security Alliance Singapore Chapter, a global mentor for PingAn Technology Innovation Center, an industry mentor for ICT with Young NTUC, a Senior Fellow appointed by Singapore University of Social Sciences (SUSS) and an Executive Education Fellow appointed by National University of Singapore (NUS).