Prelude to Digitalization in Healthcare –
Care and Patient Journey
Dates: To be advised
Duration: 3 Days
Course Overview
Healthcare as with other industries is facing disruptions by technology and digitalisation. How are these evolving developments affect us in our roles as a healthcare administrator, healthcare worker, clinical professionals, clinicians and as patients. In parallel, we are having professional in other sectors who are considering mid-career switch to healthcare or technology providers who are interested to adapt their solutions for the healthcare sector in Singapore.
This course will provide a global view of technology in Singapore Healthcare. Participants will be introduced to some of the technology development in healthcare and various patient journeys.
Patient journeys can be mapped into processes which is an effective way for existing healthcare professionals to use for transformation work in their areas of responsibility. Non healthcare professionals could use these mapped processes to decide their interest and relevance of their experience to each healthcare processes.
Course Objectives
The course provides a basic knowledge for both existing and none healthcare professionals to be equipped for subsequent courses in healthcare digitalization like Healthcare Logistics.
Learning Outcomes
- Existing Healthcare Professionals
- The course will provide the knowledge of current healthcare technology
- Exposure to a tool to define processes and system thinking to map the various patient journeys that will help to bring value to their areas of work
- Understand the policies, technology and regulatory compliance in their transformation journey
- Non-Healthcare Professionals – Non IT
- Professionals who are looking at career switch
- Determine whether their professional knowledge can be used in Healthcare
- Brief introduction to various Healthcare processes and workflows
- Non-Healthcare Professionals – IT
- IT professionals who wants to contribute in a healthcare environment
- Understands the areas of Healthcare IT where their experience and knowledge can be relevant
- Identify areas where technology from other sectors could be used in Healthcare
- Technologies and Innovation in Healthcare
- Technologies from other sectors such as logistics can be adapted into Healthcare. These are proven knowledge and technology that can be adapted into healthcare. It shortens learning curve, increase success probability and accelerate the achievement of tangible outcomes
- Professionals from other industries are valuable resource who can quick adapt and transfer best practices, knowhow and experience into healthcare
- Introduction to Supply chain principles to Healthcare
Topics
Day One
- Introduction to Digitalization in Healthcare (Singapore)
- Consumer healthcare devices
- Professional healthcare devices @ home
- Healthcare equipment and devices @ healthcare facilities
- Hospital Information System
- Electronic Medical Record System
- Ancillary Systems: Laboratory, Radiology, Pharmacy and Imaging system
- National Electronic Health Record
Day Two
- Introduction to Principles and Outcomes of Healthcare Digitalization Principles
- Patient Safety and Certifications
- Medical Practices and Protocols
- Regulatory and legislative Compliance
- MOH /RHS Strategies and Programs
- Personal Data Protection Act (PDPA) / Privacy
- Data Security / Cybersecurity / Auditable trail/ Digital Evidence
- “Life Long” Medical record
- Outcomes
- Creating value to Patient / Clinical Delivery Journey
- Increasing Clinical / Delivery Quality
- Creating Care Continuum
- Supporting Patient / managing Chronic Diseases / ensuring patient compliance
- Automate Patient treatment / care
- Automate Patient Care delivery
- Accurate Aggregation of Data: Clinical / Demographic / careplans / outcome
Day Three
- Introduction to System Design, Data Architecture, Data Management and Analytics
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- System Design Principles and Healthcare Used Case
- Data Standards and Integration
- Data Architecture: Standards and integrity (Gold standard)
- Data management, Risk and Privacy
- Analytics: Big Data, Analytics Tools and AI
- Introduction to Supply chain principles to Healthcare
Who Should Attend
- Existing Healthcare Professionals
- Non-Healthcare Professionals – Non IT
- Non-Healthcare Professionals – IT
Facilitator
(Click photo to view biography)
Mr Teo Chin Seng

Mr Teo Chin Seng
Mr Teo Chin Seng is an experience Senior Technology Executive with more than 33 years of experience, working in the Asia Pacific (Singapore), China, Middle East and USA (LA).
Chin Seng last appointment was the Senior VP of Global IT in DP World. He was leading the digitalization of DP World through the implementation of a Global Digital platform that serves our 78 terminals in 40 countries.
He has been in senior management roles for the last 22 years, leading and transforming organizations through technology. He is a thought leader in the use of technology to transform companies towards greater efficiencies and transforming new business models. His experience spans across Healthcare Industry, Manufacturing, FMCG, distribution Logistics, Free Trade Zones, Customs, Regulatory controls and Maritime Logistics.
In the age of digitalization of Business, it is about transforming to deliver business value:
Business Digitalization, Business Transformation, and Process Re-engineering
The product, Process and Service innovation, and
Achieving business values, improving operations’ efficiencies and creating greater delights in customers’ processes.
Future and Smart City Research and Development. Research and Development of Technology Solutions of Intelligent Cities through different Social-Psychology Profiles, People Behaviors, Person lifecycle and changing needs and social acceptance of solutions.
As a successful practitioner, a thought leader and a technology/ business evangelist, Chin Seng have successful lead and delivers the use of new developments in technology and businesses, to present value, relevance and instills a strong sense of confidence for businesses to execute and implement.
Course Fees
Total Nett Programme Fee Payable, Including GST, after additional funding from the various funding schemes
Participants must fulfill at least 75% attendance and pass all assessment components to be eligible for SSG funding.
To enquire, email soc-ace@nus.edu.sg
To register, click Register
Course Code
TGS-2020507530
Course Fee Breakdown
Singapore Citizens
39 years old or youngerSingapore Citizen
40 years old or older