Design Thinking for Impact in

Non-Profit Organisations

Date: 2 Feb, 9 Feb, 16 Feb, 23 Feb 2023 | 2pm-5.30pm (2 & 9 Feb), 9am-12.30pm (16 & 23 Feb) | Online

Duration: 4 Half Days

Build human-centred design capabilities, whilst helping non-profit organisations come together with citizens and other key stakeholders to uncover and tackle shared challenges.

Course Overview

Solving complex, human-centred challenges benefits from applying a Design Thinking approach in a non-profit organisation. Design Thinking is an iterative process for creative problem solving, supported by a variety of tools and techniques, that allows people to define the sweet spot between what is:

• Technologically feasible

• Economically viable

• Desirable to our stakeholders

By working directly with stakeholders, non-profit organisations can more clearly understand their end user motivations and pain points, allowing for the co-design of solutions that resonate, and get traction.

This two-day programme teaches participants how to design solutions to complex problems in the context of non-profit organisation that can be implemented in the real-world. The programme begins by understanding the mindsets and unmet needs of stakeholders so that non-profit organisations can design actionable solutions that stakeholders can, and want, to use. The Service Blueprint template is introduced to capture the project’s ideas for discussion.

It is based upon a Design Thinking approach that allows for the solving of wicked problems with sustainable, win-win solutions.

This programme is to build human-centred design capabilities, whilst helping non-profit organisations come together with citizens and other key stakeholders to uncover and tackle shared challenges.

Course Objectives

By the end of the two-day programme, participants would have:

  • Built rapid solutioning and testing abilities by:
    • Understanding how to frame and reframe a design challenge, generate ideas, develop and frame design concepts in alignment with non-profit organisation’s strategies and values
    • Understanding pain points, needs and opportunities for applying Design Thinking (DT) across non-profit organisation
    • Learning how to cluster trends, uncover insights and engage stakeholders during the DT process to uncover the motivations behind actions and behaviours
    • Learning how to remove obstacles and hindrances to implementing DT for non-profit organisation
  • Built their creative problem solving skills by:
    • Understanding human-centred design and empathy-based user research
    • Learning ways to articulate the principles and concepts of innovation, creativity and DT
    • Conducting ethnographic studies and synthesise information from different sources and stakeholders in order to fully understand the needs of end users
    • Facilitating the development and execution of design concepts through prototypes, and conduct user testing
    • Presenting and communicating the design outcomes and process for design ideas
  • Built mindsets for resilience and innovation by:
    • Increasing their creative confidence to challenge assumptions, uncover insights and promote DT as a tool for solving problems and challenges for the non-profit organisation
    • Determining the value proposition of their concept, and establishing metrics to measure outcomes of design ideas and prototypes
    • Being prepared to facilitate the appropriate use of DT processes and methodologies by future colleagues and participants from their non-profit organisation
    • Being appreciative of the role of failure and iteration in the design process, and be prepared to equip future organisational stakeholders with the mindset to develop DT approaches as strategies for creativity and innovation

Learning Outcomes

  • Understanding how to frame a design challenge, and align design concepts with the organisation’s strategies and values
  • Understanding pain points, needs, and opportunities for applying Design Thinking to meet the organisation’s needs
  • Tackling obstacles to implementing DT for the organisation
  • Understanding how to apply Design Thinking processes to help colleagues and other stakeholders tackle complex challenges in the future
  • Understanding human-centered design and empathy-based user research
  • Conducting ethnographic research and synthesising information from stakeholders to fully understand the needs of different users
  • Understanding how to cluster trends, uncover insights and engage stakeholders during the Design Thinking process to uncover the motivations behind actions and behaviours
  • Developing creative confidence to challenge assumptions, uncover insights and promote DT as a tool for solving problems and challenges for the organisation
  • Articulating the principles and concepts of innovation, creativity, and Design Thinking
  • Determining the value proposition of their concept, and establishing metrics to measure outcomes of design ideas and prototypes
  • Understanding how to facilitate the development and execution of design concepts through prototypes, and conducting user testing
  • Apreciating the role of failure and iteration in the design process, and supporting others in building the mindset to develop DT approaches as strategies for creativity and innovation
  • Presenting and communicating the design outcomes and process for design ideas

Who Should Attend

The program is applicable to anyone working on a complex, human-centered challenge that doesn’t have a single, clear solution. In particular; the program is designed for those working in social service settings, seeking to improve organisational performance and outcomes for vulnerable communities through digital transformation.

Prerequisites

Diploma Holder

Course Convener

(Click their photos to view their short biographies)

eeeee Debbie Han

Debbie HanMs Debbie Han

eeeee Joel Ng

Joel NgMr Joel Ng

eeeee Simon Siah

Simon SiahMr Simon Siah

Course Fees

Singapore Citizens
39 years old or younger
40 years old or older
Singapore PRs
Enhanced Training Support for SMEs
International Participants

Total Nett Programme Fee Payable, Including GST, after additional funding from the various funding schemes

Participants must fulfill at least 75% attendance and pass all assessment components to be eligible for SSG funding.

To enquire, email soc-ace@nus.edu.sg

To register, click Register

Course Code:
TGS-2022011015
TGS-2022011015 (Synchronous e-learning)

Course Fee Breakdown

Singapore Citizens

Singapore Citizens

39 years old or younger

Singapore Citizen

40 years old or older
Singapore PRs
Enhanced Training Support for SMEs
International Participants