Client and IT Service Management
Date: On Demand
Duration: 1.5 Days
Course Overview
This 1.5-day instructor-led course is designed to enable participants to understand the functions and roles that help IT service management staff to deliver, manage and support client services and operations for customers. The course will make use of the industry framework and best practice for IT Service Management
- namely ITIL 4®
- for delivering IT-enabled client applications and infrastructure services
Participants will learn how to use ITIL 4® to leverage digital technologies to co-create value with customers, drive business strategy and propel digital transformation.
Course Objectives
Upon completion of this course, participants would be able to:
- understand best practices for the delivery and management of client application services offered by ITIL 4®
- define broad requirements for client services and operations
- support the delivery of client services and operations
- manage service providers in providing client services and operations
Who Should Attend
IT professionals, developers, engineers, ASMs, PMs
Prerequisites
Minimum Diploma
Facilitators
(Click their photos to view their short biographies)
Assoc Prof Danny Poo
Assoc Prof Danny Poo
Assoc Prof Danny Poo brings with him 35 years of Software Engineering and Information Technology and Management experience. A graduate from the University of Manchester Institute of Science and Technology (UMIST), England, Dr Poo is currently an Associate Professor at the Department of Information Systems and Analytics, National University of Singapore. Prior to joining the University, Dr Poo was with the System Operations at DBSBank, Singapore.
A Steering Committee member of the Asia-Pacific Software Engineering Conference, Dr Poo is actively involved in Information Management and Healthcare Analytics research.
A well-known speaker in seminars, Dr Poo has conducted numerous in-house training and consultancy for organizations, both locally and regionally.
Dr Poo is the author of 5 books on Object-Oriented Software Engineering, Java Programming language and Enterprise JavaBeans.
Dr Poo notable teaching credentials include Data Strategy • Data StoryTelling • Data Visualisation • Data Analytics
• Machine Learning • Data Management • Data Governance • Data Architecture • Capstone Projects for Business Analytics • Software Engineering • Server-side Systems Design and Development • Information Technology Project Management
• Health Informatics • Healthcare Analytics • Health Informatics Leadership.
Industry Credentials
Deutsche Bank • Gemplus • Micron • NCR • PIL • PSA • Rhode-Schwarz • Standard Chartered Bank • ST Electronic • Monetary Authority of Singapore • Infocomm Development Authority • National Library Board • Ministry of Manpower • Nanyang Technological University • Nanyang Polytechnic • National University Hospital.
Course Fees
Total Nett Programme Fee Payable, Including GST, after additional funding from the various funding schemes
Participants must fulfill at least 75% attendance and pass all assessment components to be eligible for SSG funding.
To enquire, email soc-ace@nus.edu.sg
To register, click Register
Course Code:
TGS-2022012747 (Classroom Learning)
TGS-2022012371 (Synchronous e-learning)
For members of public and NUS Alumnus (without R&G Voucher), please follow the steps below:
Select Short Course / Modular Course -> Apply for Myself -> Browse Academic Modules / Short Courses-> Module/Course Category -> Short Courses -> Browse Courses-> Strategic Tech Mgt Institute (Faculty/Department / Unit)
Please download the user guide for NUS Online Application Portal after you click ‘Apply for Myself’ if you need assistance.
Course Fee Breakdown
Singapore Citizens
39 years old or youngerSingapore Citizen
40 years old or older