Client and IT Service Management

Date: On Demand

Duration: 1.5 Days

Course Overview

This 1.5-day instructor-led course is designed to enable participants to understand the functions and roles that help IT service management staff to deliver, manage and support client services and operations for customers. The course will make use of the industry framework and best practice for IT Service Management

  • namely ITIL 4®
  • for delivering IT-enabled client applications and infrastructure services

Participants will learn how to use ITIL 4® to leverage digital technologies to co-create value with customers, drive business strategy and propel digital transformation.

Course Objectives

Upon completion of this course, participants would be able to:

  • understand best practices for the delivery and management of client application services offered by ITIL 4®
  • define broad requirements for client services and operations
  • support the delivery of client services and operations
  • manage service providers in providing client services and operations

    Who Should Attend

    IT professionals, developers, engineers, ASMs, PMs

    Prerequisites

    Minimum Diploma

    Course Convener

    (Click their photos to view their short biographies)

    eeeee Lee Boon Kee

     mr=Mr Lee Boon Kee

    Course Fees

    Singapore Citizens
    39 years old or younger
    40 years old or older
    Singapore PRs
    Enhanced Training Support for SMEs
    International Participants

    Total Nett Programme Fee Payable, Including GST, after additional funding from the various funding schemes

    Participants must fulfill at least 75% attendance and pass all assessment components to be eligible for SSG funding.

    To enquire, email soc-ace@nus.edu.sg

    To register, click Register

    Course Code:
    TGS-2022012747 (Classroom Learning)
    TGS-2022012371 (Synchronous e-learning)

    For members of public and NUS Alumnus (without R&G Voucher), please follow the steps below:

    Select Short Course / Modular Course -> Apply for Myself -> Browse Academic Modules / Short Courses-> Module/Course Category -> Short Courses -> Browse Courses-> Strategic Tech Mgt Institute (Faculty/Department / Unit)

    Please download the user guide for NUS Online Application Portal after you click ‘Apply for Myself’ if you need assistance.

    Course Fee Breakdown

     

    Singapore Citizens

    Singapore Citizens

    39 years old or younger

    Singapore Citizen

    40 years old or older
    Singapore PRs
    Enhanced Training Support for SMEs
    International Participants