Client and IT Service Management
Date: To be advised
Duration: 1.5 Days
Course Overview
This 1.5-day instructor-led course is designed to enable participants to understand the functions and roles that help IT service management staff to deliver, manage and support client services and operations for customers. The course will make use of the industry framework and best practice for IT Service Management
- namely ITIL 4®
- for delivering IT-enabled client applications and infrastructure services
Participants will learn how to use ITIL 4® to leverage digital technologies to co-create value with customers, drive business strategy and propel digital transformation.
Course Objectives
Upon completion of this course, participants would be able to:
- understand best practices for the delivery and management of client application services offered by ITIL 4®
- define broad requirements for client services and operations
- support the delivery of client services and operations
- manage service providers in providing client services and operations
Who Should Attend
IT professionals, developers, engineers, ASMs, PMs
Prerequisites
Minimum Diploma
Course Convener
(Click their photos to view their short biographies)
Mr Lee Boon Kee
Mr Lee Boon Kee
Mr Lee Boon Kee is a senior lecturer in the Department of Information Systems and Analytics, School of Computing at the National University of Singapore. He obtained his B.Sc. in Information Systems and Computer Science from NUS in 1989. Prior to his teaching career at NUS, Boon Kee has over thirty years of IT consulting experience in expert systems and software development, system integration, and product management while working in ISS, Accenture, Sun Microsystems, HP, EDS, DEC, and NEC. He has been engaged by several companies on their digital transformation journeys to help them move from a project-driven to a product-centric business model in delivering digital products and services. His research interest is digital product management, digital ecosystems and platforms, digital experience platforms, and digital economy.
Course Fees
Total Nett Programme Fee Payable, Including GST, after additional funding from the various funding schemes
Participants must fulfill at least 75% attendance and pass all assessment components to be eligible for SSG funding.
To enquire, email soc-ace@nus.edu.sg
To register, click Register
Course Code:
TGS-2022012747 (Classroom Learning)
TGS-2022012371 (Synchronous e-learning)
For members of public and NUS Alumnus (without R&G Voucher), please follow the steps below:
Select Short Course / Modular Course -> Apply for Myself -> Browse Academic Modules / Short Courses-> Module/Course Category -> Short Courses -> Browse Courses-> Strategic Tech Mgt Institute (Faculty/Department / Unit)
Please download the user guide for NUS Online Application Portal after you click ‘Apply for Myself’ if you need assistance.
Course Fee Breakdown
Singapore Citizens
39 years old or youngerSingapore Citizen
40 years old or older